Hospital Setup & Medical Equipment FAQ | Hospisolution

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FAQ

Home / Service / FAQ

- FAQ

Frequently Asked Questions

What is the minimum order quantity (MOQ)?

A: Our standard minimum order is US$1,000. We understand that new customers may want to order samples first — small sample orders are welcome, charged at cost.
What are your payment terms?

A: We offer flexible payment terms:
- Full advance payment (via Wire Transfer / TT)
- Part payment: 30% deposit up front, balance before shipment
- Letter of Credit (Sight L/C) for bulk orders
- Other options: PayPal, Credit Card, or electronic payments for smaller/sample orders.
What shipping methods do you use, and how is shipping cost determined?

A: We ship by Air Freight, Sea Freight, or express courier (DHL, UPS, FedEx). Cost depends on dimensions, weight, destination, shipping mode, and urgency.
How do I get a price quotation, product list, or catalogue?

A: Please fill out the Inquiry Form or email us with:
- Product names/codes
- Quantities
- Delivery location
- Special requirements
We aim to respond within 12‑24 hours on business days.
What warranties do you provide?

A: We generally offer a 2‑year warranty on major equipment, covering defects in materials and workmanship under normal use.
What is your service / maintenance policy?

A: We provide:
- Technical phone/email support
- Spare parts supply
- On-site servicing for large projects
- Preventive maintenance suggestions
We usually respond within 24‑48 hours.
What certifications and compliance do your products have?

A: All major devices comply with ISO 13485 and CE where applicable. We can provide region-specific certifications as needed.
Do you accept OEM / Private Label / Custom Design orders?

A: Yes. We provide OEM/ODM services including branding, labeling, material/color adjustments, product modifications, and customized manuals.
Do you handle large hospital or turnkey projects?

A: Yes. Hospisolution manages full-hospital projects, including planning, equipment supply, installation, training, and project management.
How do we ensure payment and account security?

A: Only trust emails from @hospisolution.com. We issue official invoices with confirmed bank details. Always verify through our website or direct contacts.

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