Job Functions:
Ability to handle complex customer inquiries and receive, review, and process purchase orders.
Create supplier purchase orders and ensure timely and accurate delivery distribution.
Ensure on-time delivery of customer orders and manage logistics of shipments based on customer needs.
Ensure seamless importation of inventory by working with Import/Export Compliance Specialist.
Liaise between Sales, Service, and Finance teams, Supply Chain, Credit and Collections, Demo and Returns, Warehouse as well as Customers and Vendors.
Interface with factory and Supply Chain logistics to ensure that the correct equipment configurations are ordered.
Create and process Service Orders for installation.
Responsible for processing demo related orders.
Required Knowledge, Skills and Abilities:
A minimum 2 years of related experience with a good understanding of specified functional area.
A minimum 2 years full Cycle Customer Service and Sales Order Management or Supply Chain experience.
Understanding of the logistics business cycle and experienced in Reverse Logistics Functions.
Understanding of Purchase orders and their legality.
Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently in a fast-paced and rapidly changing environment.
Intermediate skills in Microsoft Excel, Word, PowerPoint and Outlook.
Must be available to work longer hours during closings which are the last two days of each month and year.
